SleekFlow for Instagram DM automation
Updated:
Omnichannel messaging platform with a shared inbox, social CRM, no-code Flow Builder and AI agents across WhatsApp, Instagram, Messenger, TikTok, SMS and other channels, priced per plan plus monthly-active-contact tiers in USD. Comment-to-DM costs $189 a month for 1,000 contacts on monthly billing.
- 1K contacts
- $189
- 10K contacts
- Quote only
- Free plan
- No
- Billing
- Plan plus usage
- Meta status
- Business Partner
- Type
- CRM with messaging
Instagram features
| Feature | SleekFlow |
|---|---|
| Send a DM when someone comments | Yes |
| Keyword triggers | Yes |
| Public reply under the comment | Yes |
| Auto-reply to incoming DMs | Yes |
| Trigger on replies to your stories | Yes |
| Trigger on story mentions | No |
| Trigger on live video comments | Yes |
| Message new followers | No |
| Multi-step flow builder | Yes |
| Broadcast messages | No |
| AI agent that replies on its own | Yes |
| Hand the chat to a person | Yes |
| Shared team inbox | Yes |
Pricing
| Plan | Per month | Contacts included | |
|---|---|---|---|
| Essential (LatAm/Brazil/Portugal pricing tier only) | $69 (USD 69) | Yes | |
| Pro (500 MAC) | $139 (USD 139) | 500 | Yes |
| Premium (1,000 MAC) | $349 (USD 349) | 1,000 | Yes |
| Enterprise | Sales quote | Yes |
Free plan. The pricing page lists no free plan (Pro, Premium, Enterprise, Essential in Latin America/Brazil/Portugal). The FAQ page says the Live Chat widget is 'free on all SleekFlow subscription plans, including the free plan', which conflicts with the pricing page.
Trial. 7-day Pro plan trial with 500 MAC and all Pro features, no credit card required. Workspace pauses after day 7 without a subscription.
The 1,000 and 10,000 contact figures use the cheapest plan that includes comment-to-DM, on monthly billing. The method is on how we compare.
Meta status
- Uses the official Instagram API
- Yes
- Claims Meta Business Partner status
- Yes
- Listing confirmed in Meta's partner directory
- No
CRM and payments
- Built-in CRM
- Yes
- Payment links
- Yes
- Take payment inside the chat
- Yes
Payment providers. Stripe, Shopify.
Store integrations. Shopify, VTEX.
Channels and AI
Channels. Instagram, Facebook Messenger, WhatsApp, Telegram, SMS, Website chat, TikTok, Viber, LINE.
- AI agent
- Yes
AI providers. OpenAI GPT (help center: 'funciones de IA con tecnología GPT').
AI agents (AgentFlow) are included from the Pro plan. Premium adds AI agents with custom integrations via webhooks/APIs. Enterprise adds 'AI forward deployed services'. 'CX Intelligence' analytics is a paid add-on quoted via demo. 24/7 AI chat support is included for all users. The llms.txt notes 'lower-cost options available for reduced or no AI agent usage (where applicable)', which corresponds to the Essential plan in some regions.
Reviews elsewhere
We do not publish our own star ratings. These are the public scores we could read in October 2026.
| Site | Score | Reviews |
|---|---|---|
| App Store (opens in a new tab) | Rated 4.4 out of 5 | 11 |
| Capterra (opens in a new tab) | Rated 4.5 out of 5 | 4 |
| G2 (opens in a new tab) | Rated 4.6 out of 5 | 205 |
| Google Play (opens in a new tab) | Rated 3.6 out of 5 | 165 |
| Trustpilot (opens in a new tab) | Could not be read | |
Strengths and limits
Where it is strong
- Instagram comment and story-reply automation lives in the same Flow Builder and shared inbox as WhatsApp Business API, Messenger, TikTok, SMS and web chat, with routing of qualified leads to WhatsApp or human agents.
- Billing counts only two-way-engaged contacts (monthly active contacts). Stored contacts and one-way broadcast recipients who do not reply are free.
- In-chat Stripe or Shopify payment links, Shopify/VTEX order sync and HubSpot/Zoho/Salesforce CRM sync (plan-dependent), plus a public REST API, webhooks and Zapier/Make connectors.
- Spanish (Latin America) and Brazilian Portuguese help centers, LATAM-hours human chat support on Premium, and a regional Essential plan at US$69/month in Latin America and Brazil.
- Security attestations listed on the trust center: SOC 2 Type II, ISO/IEC 27001:2022, ISO/IEC 42001:2023, GDPR.
Where it falls short
- Entry price for Instagram comment-to-DM is US$139/month (Pro, monthly billing) and US$189/month at 1,000 MAC, far above Instagram-only micro-SaaS tools.
- Published MAC tiers stop at 8,000 contacts (Pro US$479/month). Overage is auto-billed in 100-MAC blocks at unpublished rates.
- Instagram constraints documented by the vendor: one DM per comment, replies only inside Instagram's 24-hour window, no Human Agent tag, sending voice messages and stickers unsupported.
- Pricing differs by region (HK/SG/CN/TW/MO tier has fewer seats at higher prices, Essential plan only in LatAm/Brazil/Portugal), so quotes seen on one locale may not apply elsewhere.
- No free plan on the pricing page. The 7-day trial pauses the workspace entirely if you do not subscribe.
Skip it if you only need Instagram comment-to-DM and have a budget under roughly US$100/month. Or if you need more than 8,000 monthly active contacts without negotiating an Enterprise contract. Or if you want a tool with a pure Instagram focus rather than a WhatsApp-centric omnichannel suite.